Thank you for visiting and shopping at Xinitelab. Below are the terms and conditions that govern our Shipping Policy for all lamp and lighting product purchases.
Shipment Processing Time
- All orders placed before 2:00 PM will be processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
We are pleased to offer free shipping on all orders within the United States!
| Destination | Shipment Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|---|
| United States | Secured Shipping with Tracking | 2-5 business days | Free |
Please note that delivery delays may occasionally occur due to factors beyond our control, such as carrier issues, weather, or address inaccuracies. If you experience any delays, please contact our customer support team, and we will assist you with updates and resolving the issue.
Shipment Confirmation & Order Tracking
- Once your lamp or lighting product has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours of shipment.
Customs, Duties, and Taxes
- For orders shipped within the United States, Xinitelab covers all applicable taxes and duties, so the prices listed include any taxes or customs fees. Customers in the United States will not be responsible for any additional charges at delivery.
- International Orders: We currently do not ship outside the United States. Please check back for updates in the future.
Returns Policy
We want you to love your new lamp! If for any reason you’re not fully satisfied, you can return your product within 30 days of receipt for a full refund or exchange, subject to the following conditions:
- The item must be unused and in original condition.
- The product must be in its original packaging.
- Return shipping costs are the responsibility of the customer, unless the item received was incorrect, damaged, or defective.
Damaged or Incorrect Products
- If you receive a damaged or incorrect lamp or lighting product, please contact our customer support team immediately. Kindly provide detailed information, including clear photographs of the damage or mistake. Our team will assist you with a refund, replacement, or repair based on the situation.
Contact Information
Have questions or need assistance? Our team is here to help!
- Trade Name: Xinitelab
- Business Number: +1 (606) 409-8564
- Business Email: help@xinitelab.com
- Physical Address: 1351 Greens Pkwy #115Houston, TX 77067, USA
- Business Address: 311 Cedar Ridge Dr, London, Kentucky 40744, United States
- Opening Hours: Monday – Friday: 08:00 AM – 06:00 PM
We aim to respond within 24 hours on working days.