Thank you for visiting and shopping at Xinitelab. Below are the terms and conditions that govern our Shipping & Returns Policy.
Shipment Processing Time
All orders placed before 2:00 PM will be processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
We are pleased to offer free shipping on all orders.
| Destination | Shipment Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|---|
| United States | Secured Shipping with Tracking | 2-5 business days | Free |
| International | Secured Shipping with Tracking | 3-8 business days | Free |
Please note that delivery delays may occasionally occur due to factors beyond our control, such as carrier issues, customs procedures, or address inaccuracies. If you experience any delay, please contact our customer support team, and we will assist you with updates and resolving the issue.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
For orders shipped within the United States, Xinitelab covers all applicable taxes, so the prices listed include any customs duties and taxes. This means customers within the United States will not be responsible for any additional charges at delivery.
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. Please be aware of any potential charges that may apply. If customs duties, taxes, or import fees are applied, the recipient is responsible for settling these charges directly with the relevant authorities or courier.
Returns Policy
Your satisfaction is important to us. If you are not fully satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must meet the following conditions:
- Unused and in original condition.
- In original packaging.
Return shipping costs are the responsibility of the customer, unless the item received was incorrect, damaged, or defective.
If you receive a damaged or incorrect product, please contact our customer support team. Kindly provide detailed information and clear photographs of the issue, and our team will assist you with a refund, replacement, or repair based on the situation