We’re Xinitelab (or just “we”/“us”), and your privacy is a big deal to us. This policy is here to explain—in plain English—how we handle your info when you visit our site, use our services, or buy something. No jargon, we promise!
1. Information We Collect
1.1 Personal Information
When you shop or interact with us, we’ll ask for details like:
- Your name (so we know what to call you)
- Email and phone number (to send updates or troubleshoot issues)
- Shipping/billing addresses (to deliver your goodies)
- Payment info (handled securely by partners like PayPal—we never store your card details).
1.2 Non-Personal Information
We also collect technical data to improve your experience, such as:
- IP address (think of it like a digital return address for your device)
- Browser/device type (so the site works smoothly on your phone or laptop)
- How you use our site (e.g., which pages you click—this helps us fix bugs and make things faster).
2. How We Use Your Information
Your data helps us:
- Ship orders and keep you in the loop (tracking numbers, delivery updates, etc.).
- Reply to your questions when you message support.
- Keep the website secure and running smoothly (nobody likes a glitchy checkout!).
- Prevent fraud and follow legal rules (because we take this stuff seriously).
- Make shopping fun and personal (like suggesting products you might adore).
3. Data Protection and Sharing
We lock it down: Encryption, secure servers, and regular checkups keep your info safe.
- We don’t sell your data: Ever. We only share it with trusted helpers (like shipping companies or payment processors) to get your order to you.
- Anonymous stats only: When we analyze trends, it’s grouped data—no identifying you specifically.
4. Cookies and Tracking Technologies
We use cookies (sadly, not the edible kind) to remember your preferences and see how folks use our site. You can disable them in your browser settings, but parts of the site might not work as well.
5. User Rights and Data Control
You’re in charge! You can:
- Ask what data we have about you (we’ll show you!).
- Update or delete your info (though we might need to keep some details for legal reasons).
- Opt out of marketing emails (click “unsubscribe” in any email).
- Limit how we use your data (but this might affect services like personalized recommendations).
6. Product Listings and Policies Compliance
- No fake stuff: Products are described honestly—what you see is what you get.
- Clear rules: Returns, refunds, and privacy practices are spelled out plainly.
- No shady items: We only sell things we’d feel good about using ourselves.
7. Policy Updates
We might tweak this policy as we grow. The latest version will always be on our site, and if we make big changes, we’ll give you a heads-up (because surprises are for birthdays, not privacy policies).
8. CONTACT INFORMATION
Have questions or need assistance? Our team is here to help!
- Trade Name: Xinitelab
- Business Number: +1 (606) 409-8564
- Business Email: help@xinitelab.com
- Physical Address: 1351 Greens Pkwy #115Houston, TX 77067, USA
- Business Address: 311 Cedar Ridge Dr, London, Kentucky 40744, United States
- Opening Hours: Monday – Friday: 08:00 AM – 06:00 PM
We aim to respond within 24 hours on working days.